Had to repeat my bloods today, due to becoming unwell. The Dr informs me with a smile that there is a drop in clinic in the surgery…..
Showed up at 0910 and promptly lost the will to live ….
What a shambles. You have to book in and then that is where the organisation finishes…..the receptionists are giving out numbers as if in a lottery, and never in order. Coupled with the fact one of them is telling patients there are no drop ins!!
People are waiting upwards of an hour whilst others waltz in…I was given 19…yet a chap arriving 40 minutes after was given 11….no guesses who got in first.
Then shock, horror there is just ONE lady taking bloods and from the wait in the reception, to another wait outside the bloods room
Totally disorganized and hopefully I won’t need to repeat. If retail outlets were offering the same customer service as the disorganized bloods department, they would promptly go bankrupt.
What a sorry state for the NHS.